The Questions

From Our Aus-Warehouse - Shipping within Australia:

Standard Shipping:

• Our standard shipping times within Australia range from 4 to 7 business days.
  

Express Shipping:

• For expedited delivery, we offer express shipping within Australia with delivery times of 1 to 3 business days.
  

Our Partners Overseas Warehouse - Shipping from Overseas Partner to Australia:

• Standard Shipping times: 12-14 business days

We specify which product you have picked is coming from which warehouse through your checkout process.

Shipping Overseas:

Shipping times for international orders vary based on the destination:

• USA: 14 to 25 Business Days
  
• Europe: 14 to 27 Business Days
  
• United Kingdom: 14 to 20 Business Days
  

Please note that these are estimated delivery times and may vary depending on customs processing and other factors outside our control.

RETURNS:

When shopping with NIXII, we want you to be completely satisfied with your purchase. 

We offer easy and flexible returns when shopping with us online within 14 days of delivery or purchase.

We will gladly accept a return for a store credit. We do not offer refunds for change of mind or incorrect sizing.

 If you would like to return your item it must meet our Returns Policy:

• The items must be unworn, unused and in perfect condition with original tags and packaging in tack.
  
• The item has absolutely no marks or stains (including makeup or spray tan).
  
• The item does not have any odour (including deodorant, perfume, body odor or washing powder) 
  
• Due to hygiene reasons, earrings are unable to be returned. 
  
• Gift vouchers are not eligible for return. 
  

If your return does not meet these conditions unfortunately we wont be able to accept your items and they will be rejected and returned to you. 

If your return is eligible for a refund, this will be refunded back to your original payment method, less the return shipping cost. 

Once our team has received and processed your return you will be notified via email. Please allow upto 1-3 business days for this amount to appear in your account. 

 Credit Notes:

Credit notes are valid for 3 years from the date of issue and will be emailed to you with a unique code to use online. If you purchased an item using a credit note, your refund will be issued in the form of a credit note. 

 Gift Cards:

Gift Cards are not eligible for return. 

 Full Priced Items: 

• Full priced items purchased online can be returned for a refund or credit note. 
  
• Full priced items purchased during a promotional period with a discount code are subject to our Sale policy and can only be returned for a credit note.
  

 Sale Items: 

• Sale items purchased online can be returned for a credit note only (this includes any discount codes applied onto the product). 
  
• Sale items purchased during a promotional period with an additional discount are subject to our Final sale policy and can not be returned unless deemed faulty by the internal Nixii team. 
  

Exchanges: 

Due to high turnover of stock our exchange procedure has changed. If you have purchased an item but want a different size or colour, we recommend:

1. Booking a return for your item.
2. Once your return has been processed, you will receive a store credit.
3. Use your store credit to re-purchase the item in the size or colour desired.

Please note that items sell out quickly, so we cannot guarantee that the item you want will still be available by the time your return is processed. If you think an item may sell out we recommend you re-purchase the item before returning your order.

Sending Back your Return:

A return fee of $15 will apply to Australia returns to cover the cost of the return shipping label and will be deducted from the refund or the credit note amount. 

International customers will need to ship their returns to NIXII using their own chosen method of shipping and be responsible for the item. We advice keeping a record of the tracking number. 

Our team quality control and inspect all items to the highest standard before they are dispatched. If you receive an item that is incorrect or appears to not be correct, please contact our Customer Care Team immediately by emailing sales@nixii.com.au with your order number and images of the fault or issue you have experienced.

You can lodge this via our returns systems by CLICKING HERE

For items that are damaged as a result of wear and tear, by accident, miss use or failure to use in accordance with the care instructions provided with the item or online may not be considered as faulty. 

A thorough internal and/or external assessment of the item is carried out to ensure the best possible outcome. If an item has been approved faulty (which may happen on the rare occasion) NIXII will firstly try to replace the item and if a replacement is unsuccessful will provide a credit note or refund where applicable.  

Nixii clothing store provides various payment options to its customers, which includes a pay later feature offered by renowned companies such as After-pay AU & NZ, and ZIP AU & NZ.

Our team at Nixii is constantly seeking ways to enhance our payment methods to better serve our customers. We strive to introduce additional payment alternatives in the future, catering to your preferences and ensuring a satisfactory shopping experience.