RARE, BUT WE'VE GOT YOU
Something's Not Right?
we'll fix it — that's the whole policy, really
“Every piece is quality-checked and inspected before it leaves us. If something slipped past — or the wrong thing arrived — that's on us, and we'll make it right at no cost to you.”
— THE NIXII HOUSE RULES, NO. 3
Spotted a fault? Do this:
1
SNAP IT
Take clear photos of the fault or the incorrect item — close up and full view.
2
TELL US
Email us straight away with your order number and the photos, or lodge it through the returns portal below.
3
LEAVE IT WITH US
We'll assess it thoroughly and come back to you with the best possible outcome.
IF IT'S APPROVED AS FAULTY, HERE'S THE ORDER OF OPERATIONS
✦First, a replacement. We'll replace the piece so you get what you fell for in the first place.
✦If that's not possible, we'll issue a credit note or a refund where applicable. Either way, you won't be out of pocket for our mistake.
THE HONEST BIT
Damage from wear and tear, accidents, misuse, or not following the care instructions that came with your piece may not be considered faulty. (Translation: we can't fix a red-wine incident — but we'll still be sympathetic about it.)